ACCOUNT / SIGN IN
Find the stage where access stopped
A login problem can begin at the registered number, password, OTP, device session or security review. Identify the exact stage before requesting another code or changing account details.
Check the number and country code, network reception, device date and the wording beside the latest attempt. Use only the newest OTP and never share it. Repeated requests can invalidate earlier codes and make the sequence harder to follow.
If access still fails, save the safe error message and IST time. Use the official recovery or support route shown in PGPC and protect any existing signed-in device until the account is securely recovered.