SUPPORT / ONE CLEAR CASE
Prepare a case that can be checked
Before opening support, name one issue and record the visible result. Keep the relevant account-safe identifier, exact message, transaction or event reference, app version when relevant, and the time in IST.
Explain what you expected, what appeared and which single action you already tried. Cover passwords, OTPs, full identity numbers and unmasked financial details. Choose the closest category so the case reaches the right review path.
Keep the case number and continue in the same thread. Duplicate tickets can split the history. If the status changes while you wait, add the new result and timestamp rather than replacing the original evidence.